You are here:

Admission

Our hospital’s admission process is designed to provide compassionate and efficient care, ensuring that you receive the best medical attention while addressing your individual needs, from the moment you step through our doors.

Admission Process
  1. Consultant advice for admission & complete admission order
  2. Patient brings admission order, NRIC, valid insurance card or guarantee letter
  3. Admission Team will assign bed according to entitlement, request or availability & brief patient on T&C and deposit requirements
  4. Once bed is ready, our porter will escort patient to the ward
Things to Bring 

For your comfort and personal hygiene, please bring along the following:

  • Personal toiletries (a basic complimentary set will be provided)
  • Proper footwear
  • Comfortable attire
Things not to Bring

For safety purposes, you are strongly advised NOT to bring:

  • Jewellery
  • Excessive cash
  • Electrical appliances such as electric kettle / cooker / fan

FAQs

Do I need to pay a deposit upon admission?

Yes, a deposit will be required at the time of admission. We accept cash and all major credit cards. However, we are unable to process personal cheques.

I have a medical card, how do I find out whether my medical card is accepted at Thomson Hospital Kota Damansara?

We recognise and accept medical card or guarantee letter from companies and insurance providers as listed in this link: Payment mode, panel insurance & TPA.

How long does it take for my insurance to approve my admission?

The turnaround insurance approval for admission may differ from one patient to another and may take up to 1 – 3 hours.

Is there a prayer room?

Yes, the Muslim prayer room is located at 1st Floor (Block A) and Lower Ground Floor (Block B).

Is Wi-Fi available?

Yes, Wi-Fi connection is available in most areas of the hospital. Wi-Fi access: THKD-Guest.

Discharge

We will proceed with the discharge process once your doctor has certified your discharge.

Steps:
  1. Consultant decides to discharge patient and prepares relevant document
  2. Ward staff will initiate discharge process in the system including preparation of final bill, final GL, take – home medication and medical report
  3. Final bill will be generated:
    a) Insurance – submission to insurance company (24 hours for final GL)
    b) Self pay – within 2 hours
  4. Patient to conduct payment (if any) and collect take-home medication before leaving the hospital. Patient to confirm any follow up appointment
Before Leaving Us
  1. All personal belongings & valuables are collected
  2. You have obtained your take-home medications (if any), prescribed by your doctor
  3. You have received your discharge summary and appointment details, should there be any necessary follow-up

FAQs

How long will it take to get back my refund?

Upon receiving final GL from your insurance or GL provider, the deposit will be used for uncovered amount (if any).The deposit and excess payment (if any) will be refunded to your bank account (for cash transaction) or the same debit card or credit card that you used to pay for the deposit. The fund process will take 14 working days.

If I have lost my belongings, what do I do?
  • You may report a lost item by calling our Security Office at +603-6287 1111, ext 8800.
Do I get free parking if I am admitted?

Patients who are admitted to our Hospital are eligible to redeem parking vouchers – (1 voucher per admission, from our Concierge Counter located at Ground Floor. The voucher holders are entitled to enjoy a flat rate of RM5.00 per day for their parking fee in our facility and make up to three (3) entries per day. The manned car park office is located at the entrance of Block A, car jockey counter.

Where do I give my feedback?

THKD customer feedback form can be obtained within the hospital and all feedback will be documented by our Patient Liaison team for further actions. Should you need any assistance, please call +603-6287 1215/1216. You can also send your feedback via our website at this link: Feedback 

Admission and Discharge

Admission & Discharge Counter

Location

  • Main Entrance lobby on the right side (Office Hours)
  • Emergency Department (After Office Hours)